Fix missed rows and scan issues in AI document extraction
- Check scan readability
- If extraction fails or returns empty, retry once, then check the document: password-protected PDFs, dense or unusual layouts, and low-quality scans are the usual culprits. Re-scan at a higher DPI or flatten the file.
- Check the selected model
- For local Ollama issues, verify Ollama is serving on port 11434 and the Microsoft Store companion is active on port 8756, then reconnect from AI Settings.
Common issues and quick fixes
How do you resolve common extraction failures and connection errors?
Use this guide when an upload, extraction, export, or local Ollama connection fails. Start with the error shown in the app, then check the file, quota, provider, or local service involved.
If extraction fails or returns empty, retry once, then check the document: password-protected PDFs, dense or unusual layouts, and low-quality scans are the usual culprits. Re-scan at a higher DPI or flatten the file.
For local Ollama issues, verify Ollama is serving on port 11434 and the Microsoft Store companion is active on port 8756, then reconnect from AI Settings.
If you hit the monthly PE limit on Free or Hobby, hosted and BYOK extraction pauses until the allowance resets. Upgrade from the footer for unlimited Pro or Ultra BYOK processing.
Browser-only Free storage is local to the browser where it was created; Hobby, Pro, and Ultra files use their cloud allowance and follow you across devices.
If an upload falls back to browser-only storage, your cloud storage is full. Delete files to free space immediately or upgrade for more capacity.
For an empty or failed result, check password protection, missing pages, scan quality, and the selected model. Local Ollama also requires Ollama on port 11434 and the companion on port 8756.
Related workflows and guides
- Review model selection criteria and confidence score bands in extracting documentation.
- Check Store installation and local connection requirements on the Windows companion download page.
- Submit diagnostic files and request assistance from our team via the contact support guide.
Open the document extraction app, browse document input and export integrations, or compare PE, storage, and API limits.
- 01Check scan readability
- 02Check the selected model
- 03Retry the affected file
- Check scan readability
- If extraction fails or returns empty, retry once, then check the document: password-protected PDFs, dense or unusual layouts, and low-quality scans are the usual culprits. Re-scan at a higher DPI or flatten the file.
- Check the selected model
- For local Ollama issues, verify Ollama is serving on port 11434 and the Microsoft Store companion is active on port 8756, then reconnect from AI Settings.
- Retry the affected file
- If you hit the monthly PE limit on Free or Hobby, hosted and BYOK extraction pauses until the allowance resets. Upgrade from the footer for unlimited Pro or Ultra BYOK processing.